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Just Get Me Shipping Ltd - Terms & Conditions


Terms and conditions of shipment:

  • Confirmation and payment will be deemed as agreement of terms and conditions.

  • Estimates are based on provided weights and measures and current courier rates. Quotes may need to be increased if inaccurate weights and dimensions are provided. Quotes may need to be altered in line with changes implemented by courier services.

  • Clients must provide up to date contact information, namely a phone number and email, both which are regularly checked. Any other useful information to aid smooth delivery is appreciated.

  • We aim to collect and dispatch packages within 3-7 working days of receiving payment. Extra charges will be added if priority shipping is needed.

  • JGM takes no responsibility for the condition of the freight prior to shipping. Issues of quality, age, provenance etc. are contractual matters between the buyer and seller of the item(s) in question.

  • Clients wishing to send uninsured or insured but through a 3rd party of their choice, do so entirely at their own risk. Clients may be asked to sign and return an insurance waiver at the discretion of the management.

  • Unless otherwise agreed, service does not include any potential brokerage charges or import tax. Please check with your national customs officials for further information.

  • JGM staff aim to keep their industry knowledge as up to date as possible. However it is the responsibility of the client to anticipate import taxes, import restrictions and other customs issues. We are happy to discuss any import concerns you may have.

  • JGM will not take on any unlawful action on behalf of any client. JGM will refuse any request to falsify goods value, make false declarations of content or ship restricted items without official permission or attempt shipment of banned and/or illicit items. Illegal requests may be passed on to the proper authorities at our discretion.

  • JGM takes no direct responsibility for the actions of other parties or acts of god. This includes but is not limited to delays caused by severe weather conditions and/or the actions of customs officials.

  • JGM retains the right to refuse insurance cover for packages destined for high risk areas. For Consignments sent to Russia will be entirely at the risk of the client.

  • If a receiver/client fails to provide information to customs, rejects the package or provides incorrect contact/delivery information; JGM cannot be held liable for the return of a shipment and may hold the receiver liable for additional charges incurred in the return of the freight.

  • For certain bespoke and/or large shipments, JGM may employ the aid of another logistics firm whose terms and conditions may differ from our own, these terms would be discussed prior to any agreement with the client.

  • If an item/package is left with JGM without instruction JGM retains the right to charge storage fees before release of an item and may start doing so after two weeks. If three months elapses without contact, or storage fees exceeds the items values; JGM may claim an item in lieu of payment.

  • Any quote that includes ‘Royal Mail Insurance’ is insurance that is exclusively offered by Royal Mail and not by JGM shipping. In the very rare event of Royal Mail loss or damage, RM should be solely held liable for any loss incurred, however JGM will assist in assisting in any RM insurance claim as much as can reasonably be expected.

  • In the unlikely event of damage of an insured shipment, JGM withholds the right to claim the item in question as JGM property, if a full pay-out is required. A full pay-out request being fulfilled i.e. the full cost of the item being refunded will result in the damaged item(s) becoming JGM property. If an item is damaged but the client wishes to retain the item in their possession, compensation terms will need to be negotiated based on the situation.

  • Unless otherwise agreed, insurance covers the full value of the freight including the auction fees (If applicable). Insurance does not cover cost of transit cost, taxes or brokerage fees.

  • Your personal data and information should be communicated to Just Get Me Shipping Ltd only via our website, emails, telephonically or in person to a member of our team. Just Get Me Shipping Ltd takes no responsibility for personal data or information supplied by you to our clients, carriers, payment agents or software providers. Any changes or correction to your personal data, information or instruction should be made directly to us by any of the above means and not conveyed through any other channel. Just Get Me Shipping Ltd takes no responsibility for any unfulfilled requests submitted by any means than those expressly mentioned above.

  • In some circumstances, a buyer may qualify for a VAT refund on shipped purchases. This would be a matter to raise with the seller and JGM prior to shipping. Sellers that do have a VAT refund process often require shipping to happen in line with a special procedure. Unless advised of procedure at the outset, JGM Shipping cannot take responsibility if VAT charges cannot be reversed.

  • For international shipments we are required to provide a description and HTS harmonised commodity code for customs purposes. The client must inform JGM in advance if a particular HTS code is preferred for use in the consignment. As principally shippers of antiques, we most often use the code is 9706000000.  All descriptions and codes used must be reasonably applicable to the goods in question. If we are not advised by the client, JGM will pick the HTS code that appears to reasonably resemble the nature of the goods.

  • Short term storage is often free on request but please make it clear to us if you require us to hold any items for you along with an expected time frame. If items are left with JGM without instruction, we will email you to request instructions are provided ASAP. If no instructions are provided, we will provide a notice of one week’s notice period and then start charging a storage fee of £1 for small items or £5 a day for furniture or a large collections of items. Should storage fees exceed the value of the item, JGM reserves the right to take ownership of the goods in lieu of payment.

  • JGM Shipping is willing to quote on combining collections from multiple locations and/or from different auction house sale dates. If a combined quote is required, all items for shipping need to be listed in the initial shipping quote request. JGM retains the right to refuse to include new items or recalculate a shipping quote based on adding new items to an existing order.

JGM Insurance policy 


When ordering JGM’s services you, as the “client”, are agreeing, on your behalf and on behalf of anyone else with an interest in the Shipment (e.g. the physical receiver of goods), that the Terms and Conditions shall apply from the time that JGM accepts the confirmation of quote accepted, unless otherwise agreed in writing by an authorised employee of JGM.


“Shipment” means all documents or parcels that travel under one waybill and which can be carried by any means JGM chooses, including air, road or any other carrier. A “waybill” shall include any label produced by one of our regular “Carriers” which include DHL, FEDEX, APC Streetwise Couriers. In the case of most direct road deliveries of non-package and large orders “direct deliveries”, a waybill and tracking code may not be available, these deliveries are signed for by the receiver, if the receiver is not also the client, the receiver shall be deemed as nominated by the client to sign for the client as proof of item received.


-           Cover begins from the point of collection at the origin address “seller”, storage at JGM, transit and then to delivery at place until the package is scanned as delivered or signed for by the receiver. 

-           JGM is not responsible for issues relating to an item's condition prior to collection and JGM handling. This is also the case for a shipment's age, provenance, authenticity, quantity, actual weight, or dimensions. It is highly recommended that such concerns are raised with the seller prior to purchase. In the case of auction houses we highly recommend requesting a condition report prior to bidding.  


-           Unless otherwise stated, insurance is offered through the carrier who completes the delivery at the nominated  destination (e.g. DHL transit cover). Insurance is booked at the point of online consignment. JGM will declare the full value of the sales invoice as the value of the shipment to be refunded in case of loss, theft or damage. The value will include any commission or other charges that appear on the sales invoice unless otherwise agreed with JGM. In some cases JGM uses a 3rd party web portal to book carrier shipments and purchase insurance cover, acceptance of a quote will be accepted as consent for JGM to share information where required. If insurance is booked with a 3rd party such as a package carrier or direct delivery, then decisions regarding pay out are solely that of the 3rd party – any complaint or dispute should be made to the 3rd party insurer directly and JGM cannot be held liable if a pay out is refused or below the requested amount. 

-           The insured value will be deemed as the item(s) direct value only including all charges that appear on the item’s sale invoice. Transit costs, brokerage fees or any other taxes or charges levied are not covered unless agreed otherwise. 

-           Unless otherwise stated, JGM shipping does not insure Royal Mail shipments. Royal Mail shipments will be deemed as non-insured unless the client has relevant 3rd party cover. 

-           In the case of direct deliveries via van firms, JGM will select firms with appropriately high levels of transit insurance relevant to the value of items being carried. 

-           If damage occurs to an order during the collection, while on the JGM site or at any point before it is collected by a 3rd party such as a package carrier, then JGM will be liable for the damage which has occurred and would be paying out directly without need to wait for a 3rd party to pay out. If JGM rather than a 3rd party is directly liable for loss or damage rather than a 3rd party carrier, JGM is still liable even if the client opted for a non-insured service. 

-           If insurance is purchased through a 3rd party, a carrier such as DHL or direct delivery firm, then no pay out would be made to the client until such time that JGM receives a transfer of the claimed funds from the carrier. 100% of any capital transferred to JGM as part of an insurance settlement will be passed over to the client. If an insurance claim against a carrier is unsuccessful or only a partial payout is secured, JGM’s pay out to the client will only match what is offered by the carrier. 

-           Insurance covers theft, loss and damage - either intentional or accidental. 

-           In the matter of an insurance case being opened, the client will be expected to comply with the necessary requests of any inspecting body, this may include but is not limited to an agent working on behalf of the insuring carrier, a national authority such as a customs control or law enforcement or a JGM staff member directly. A pay out of insurance costs will only be completed after an investigation has been closed.

-           A claim shall not be deemed valid unless the receiver is willing to supply photographic images detailing the damage. It is also strongly advised that any packaging material is not discarded as it may be required by the insuring body (e.g. the package carrier) carrying out the investigation for insurance purposes. 

-           We highly recommend checking the contents of a package immediately upon being received. Any issues with any delivery should be made known to JGM staff, in writing, within 3 working days of the delivery being received. Claims made after this time may be invalidated and we cannot guarantee the carrier will process any kind of refund. 

-           It is the client’s responsibility to anticipate any import /export restrictions and to make JGM aware of any restricted or controlled contents of the shipment. Impounding, destruction, or disposal carried out by customs or national authority will not be deemed the responsibility of JGM.  Please bring up any concerns over restrictions prior to shipping. JGM will not offer any restitution if the client fails to mention a controlled substance that constitutes part or all of the shipment.

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